Shipping Policy

Amae Incense Shipping Policy

Domestic Shipping

Standard Shipping: Orders are processed within 1-2 business days and generally require 3-5 business days for standard shipping.

Express Shipping: Available upon request. Delivery is within 1-2 business days.

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International Shipping

Standard International: 7-21 business days depending on the destination.

Express International: 3-7 business days.

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Shipping Rates

Shipping costs are calculated at checkout based on package weight and destination.

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Order Tracking

Once your order has been shipped, a tracking number will be provided via email.

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Multiple Shipments

For multiple-product orders, we may split your order into multiple shipments. You will receive tracking information for each shipment.

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Shipping Carriers

We use a variety of carriers and will choose the most appropriate delivery method for your shipping destination.

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Lost or Damaged Goods

Amae Incense is not responsible for lost or damaged packages. However, please contact us, and we will assist you in filing a claim with the shipping carrier.

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Address Errors

We are not responsible for shipping addresses entered incorrectly. Any additional shipping costs incurred due to errors will be the customer's responsibility.

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Holiday Shipping

Please note that holiday seasons may require additional processing time due to increased order volume.

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Questions?

For any shipping-related queries, please contact us at amaeincense@gmail.com .