Shipping Policy

Amae Incense Shipping Policy

Domestic Shipping

Standard Shipping: Orders are processed within 1-2 business days and generally require 3-5 business days for standard shipping.

Express Shipping: Available upon request. Delivery is within 1-2 business days.

International Shipping

Standard International: 7-21 business days depending on the destination.

Express International: 3-7 business days.

Shipping Rates

Shipping costs are calculated at checkout based on package weight and destination.

Order Tracking

Once your order has been shipped, a tracking number will be provided via email.

Multiple Shipments

For multiple-product orders, we may split your order into multiple shipments. You will receive tracking information for each shipment.

Shipping Carriers

We use a variety of carriers and will choose the most appropriate delivery method for your shipping destination.

Lost or Damaged Goods

Amae Incense is not responsible for lost or damaged packages. However, please contact us, and we will assist you in filing a claim with the shipping carrier.

Address Errors

We are not responsible for shipping addresses entered incorrectly. Any additional shipping costs incurred due to errors will be the customer's responsibility.

Holiday Shipping

Please note that holiday seasons may require additional processing time due to increased order volume.

Questions?

For any shipping-related queries, please contact us at amaeincense@gmail.com .